True Invoice Help Center

Questions about billing? Start with a clear answer.

Search practical guidance about setup, client approvals, FBR workflows, document delivery, payments, plans, and company access.

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Showing all 18 questions

Category 01

Getting started

What is True Invoice?

True Invoice is a cloud billing platform for Pakistani freelancers, agencies, and tax professionals. It connects quotes, client approvals, invoices, FBR workflows, document delivery, and payment tracking in one place.

How long does company setup take?

Most professionals can complete the guided setup in under 10 minutes. Keep your company identity, address, tax identifiers, payment terms, and branding information ready.

Which currencies can I use?

You can bill in PKR, USD, EUR, AED, or GBP. This supports professionals working with both local and international clients.

Category 02

Quotes & client approval

Does my client need an account to approve a quote?

No. Your client can use a secure public link to review, accept, or decline the quote without signing up for True Invoice.

What happens after a quote is approved?

An accepted quote can be converted into an invoice without re-entering the customer, line items, prices, tax, notes, and terms.

What can I include in a quote?

Quotes support dynamic line items, pricing, tax calculations, discounts, expiry dates, notes, and terms so the client receives a complete commercial proposal.

Category 03

Invoices & FBR

Does True Invoice support FBR digital invoicing?

True Invoice provides readiness checks and a PRAL submission workflow. Live submission requires valid company registration, credentials, configuration, and successful validation of the invoice data.

What does the FBR readiness check review?

It checks the required seller, buyer, invoice, item, HS-code, unit, and tax information used by the configured FBR workflow before submission.

Where are IRN, USIN, and QR details stored?

Returned FBR references and QR information are stored with the invoice and remain available for display on supported documents and for later review.

What happens if the PRAL service is temporarily unavailable?

The invoice and submission record remain saved. The latest error stays visible, and temporary failures can be retried when the external service becomes available.

Can I test the FBR workflow before going live?

Yes. The product separates mock, PRAL sandbox, and production environments so teams can learn and validate configured scenarios before using live credentials.

Category 04

Documents, sharing & payments

Which PDF layouts are available?

True Invoice supports Classic, Minimal, Modern, Compact, and FBR three-part document styles. Available templates depend on your plan.

How can I share a quote or invoice?

Documents can be downloaded as PDF or shared through supported email and WhatsApp flows. Delivery activity remains associated with the billing record where available.

Can I record partial payments?

Yes. Record full or partial payments so the received amount, remaining balance, and overall invoice status stay visible.

Category 05

Account, teams & plans

Can I belong to more than one company?

Yes. A user can belong to multiple companies and switch the active company. Billing records remain scoped to the selected business.

Can team members work in the same company?

Yes. Owners can invite members, while roles keep responsibilities clear. The number of available seats depends on the selected plan.

Can I start without a credit card?

Yes. The Free plan requires no credit card and has no setup fee. You can upgrade when invoice volume or feature needs grow.

How is company and billing data protected?

Application records are separated by company and protected through authenticated, role-based access. Production protection also depends on HTTPS, secure credential handling, controlled storage, backups, and monitoring.

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