Terms & Conditions

Acceptance of these terms

These Terms & Conditions (“Terms”) form an agreement between True Invoice (“True Invoice,” “we,” “us,” or “our”) and the person or organization accessing the website, application, or related services (“you” or “Customer”). By creating an account, joining a company, or using the service, you agree to these Terms and our Privacy Policy.

If you use True Invoice for an organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the service.

Eligibility and business authority

You must be legally capable of entering an agreement and use the service for lawful business or professional purposes. You are responsible for confirming that your use is permitted in your jurisdiction and industry.

Accounts and company access

• Provide accurate registration and company information and keep it current.
• Protect passwords, authentication methods, API credentials, devices, and recovery channels.
• Use individual accounts rather than sharing login credentials.
• Promptly remove access for people who no longer represent the company.
• Notify us promptly of suspected unauthorized access or misuse.

Company owners control invitations and role assignments. You are responsible for activity carried out through your account unless caused by our breach of these Terms.

The True Invoice service

True Invoice may provide customer and catalog management, quotes, public approval links, invoice creation, tax calculations, FBR readiness checks and submission workflows, PDF generation, email and WhatsApp-oriented sharing, payment records, company memberships, and related features.

Features may vary by plan, environment, configuration, region, product stage, and third-party availability. We may improve, replace, add, or discontinue features. Where a change materially reduces a paid service, we will provide reasonable notice when practicable.

Invoices, tax, and FBR responsibilities

You—and not True Invoice—are responsible for:

• Accuracy and completeness of company, customer, product, invoice, tax, HS-code, unit, discount, currency, and payment information.
• Determining whether registration, e-invoicing, sales tax, withholding, recordkeeping, or other obligations apply.
• Obtaining and protecting valid FBR/PRAL registrations, credentials, certificates, tokens, permissions, and approvals.
• Reviewing readiness results and submission responses before relying on an invoice as accepted.
• Meeting filing, correction, credit-note, retention, and payment deadlines.
• Consulting a qualified accountant, tax adviser, or lawyer where appropriate.

External acceptance, IRN/USIN generation, QR information, and response times depend on government and third-party systems. A saved, queued, or “ready” record is not necessarily an accepted FBR submission.

Plans, fees, and billing

Plan prices, limits, user seats, and included features are shown on the Pricing page or in an order agreed with us. Taxes may apply. Paid subscriptions may renew for the selected billing period unless cancelled before renewal, subject to the checkout terms presented when paid billing is enabled.

Annual pricing may reflect two months free compared with paying the monthly price for twelve months. Fees already charged are non-refundable except where required by law or expressly stated in an applicable order or refund policy. We may change future prices with advance notice; changes apply from a later renewal or purchase rather than retroactively.

If payment fails or an account exceeds plan limits, we may restrict paid features, prevent new records, request an upgrade, or suspend service after reasonable notice where practicable.

Your content and permissions

You retain ownership of the business data and materials you submit (“Customer Content”). You grant True Invoice a limited, non-exclusive right to host, process, transmit, reproduce, format, back up, and display Customer Content only as needed to operate, secure, support, and improve the service or comply with law.

You confirm that you have the rights and lawful basis needed to enter and process Customer Content, including personal and tax information relating to customers, staff, and other parties.

Acceptable use

You must not:

• Use the service for fraud, tax evasion, false invoicing, impersonation, harassment, infringement, or unlawful activity.
• Submit malicious code, overload the service, probe vulnerabilities, bypass controls, or interfere with other users.
• Access another company’s information without authorization or attempt to defeat tenant separation.
• Reverse engineer or copy protected platform components except where law cannot restrict that activity.
• Use automated means that create unreasonable load or violate documented limits.
• Misrepresent a test, mock, sandbox, failed, or pending submission as officially accepted.

Suspension, cancellation, and termination

You may stop using the service and request account closure, subject to outstanding fees and lawful retention requirements. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, harm to the service or others, or where required by law.

Before closing an account, export records you need where export is available. After termination, access may end immediately and data may be deleted or retained according to our Privacy Policy, legal duties, backup cycles, and legitimate dispute or security needs.

Contact

Questions about these Terms can be sent to support@trueinvoice.pk. Notices should identify the account or company involved without including passwords or private credentials.